Published On:Thursday, 11 April 2013

"God, next time onwards I will give proper customer service, but remove these cases" - Bharti Airtel Chief Sunil Mittal

Today I am here to confess that my a** is burnt out of fear and I couldn't sleep properly because of continuous vomiting and loose motions. Still my a** is burning for visiting toilet for 10-15 times during last 2-3 hours. Reason for my loose motion is my fear that Court will put me inside jail or ban me from making any false commitments again. Hopefully! Court will not do that.
It was a special occasion for the Indian Judiciary when it issued summon to big business tycoon like me. But it is really an a** tarnishing day for me. How can I forget the day when I committed in front of God the time I received telecom licenses. I told him that I will serve people as like my mother and father. I will be their servant. I will give them a great telephonic and broadband experience and besides that I will appoint such representatives who would solve all of their queries with humbleness.
That was actually greatest day of my life. I was a kind of novice to the telecom business and wanted to say what an idealist businessman says to God. I also told him that if I don't serve my consumers properly, then he can punish me like a pig. I told him that whenever he finds something wrong in me or in my company, he can take a stick and start beating on my a**. However, God is punishing in some other way. It is like beating me in front of the entire public.
I am a bit humble and therefore I accept all my bullshitting. But that bad*** Ravi (Ruia), he is such an arrogant that he would never accept his mistake. Forget him. So let me tell you what has happened with me. Indian Court has recently put me in two cases. One accusation was about the additional 2G spectrum allocation and the other was providing 3G roaming services to new customers in seven circles where Airtel does not have license to do so. I know it was because of collective demands of all those customers whom I treated like shit and my customer service personnel which showed them that they are nothing more than trash.
Hey God! You don't know how much stupid services I offered to my customers. I literally showed them they are fools and made biggest mistakes of their life for choosing Airtel. One of the most idiotic things that I made was that I kept 7-8th standard pass out guys as customer relationship manager to save few bucks. Yea, interestingly that time I was the most profitable telecom company in India. But below my a** I wasn't aware that my useless customer service would pull me down to such an era. Just yesterday I went to Airtel Shop to see my empire. It was look like a desi Pizza corner, and counter boys and girls were just like another Pizza boys and girls. I forgot that I was in Airtel Shop and ordered a Pizza.
Hey God! I forgot my commitment towards you and my customers and therefore I know that you are punishing like this. God! I again commit you this time is my last chance and I will try to serve customers like God. I am their servant. My customer care department will be humble and kind, giving best of services. But please remove these cases on me.

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